Frequently Asked Questions About SKM Power*Tools Software
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To submit a technical support issue, please email us at support@skm.com or visit our SKM Help Desk at https://support.skm.com. For assistance with a library equipments/devices or to request a device, please email library@skm.com. Include all manufacturer datasheets in .pdf format along with the name of your company and serial number. |
Category: Power*Tools for Windows Version 10.0 and New FAQs
- PTW Version 11.0 Upgrade Instructions
- Installation Instructions for Standalone Green/White USB/Parallel Port Key
- Installation Instructions for Driverless Network Red USB Key
- Installation Instructions for Non-Driverless Network Red USB Key
- PTW Tutorial
- Selective Coordination FAQ
- Library Mapping FAQ
- PTW Version 10.0 Enhancement List
- Shifting Devices in CAPTOR FAQ
- Installing a Red Hardware Key as a Local Key
- Updating the Hardware Key if PTW is not installed on the Server
- Using the Color One-Line Toolbar
- Using the Differential Function
- Using the Directional Function
- Using the Summation Function
- Application of the 2-Winding INST Protection
- Off-nominal Transformer Tap Settings & Phase-Shifting Transformers
- How to fix Missing Library References from Converted Projects
- Modeling an Uninterruptible Power Supply
- Modeling a Variable Frequency Drive
- Customizing Arc Flash Labels using the PPE Pictures in the PPE Table
- Why does my protective device not pick up the fault after checking both "Apply to Generators" and "Recalculate Trip Time Using Reduced Current" in the Arc Flash Options menu?
- Getting the F1 Help file to run in Windows Vista and Windows 7
- Why DAPPER load flow results differ from I*SIM/TMS load flow results
- How to select between a fixed circuit or a movable conductor in Arc Flash
- Using the Nameplate data on a Zig-Zag transformer to enter the necessary input data into the Component Editor
- Definition of a "Bus" in the Power*Tools software
- How to stop a USB key light from flashing
- How do I install the latest Aladdin/SafeNet drivers from the command prompt?
- How do I enter manufacturer provided AC reactor value for VFD components?
- How do I enter generator datasheet information into the Component Editor?
- Understanding and Using the "Main Device Fail to Operate, Use Upstream Devices" Option
- Understanding and Using the "Maintenance Mode Function for Main Device" Option
- Why is the comprehensive short circuit study (DAPPER) used in Arc Flash and not the other short circuit study methodologies (ANSI & IEC)?
- Which Brady Printers are compatible with SKM?
Category: Arc Flash
- Where do I define Glove Class in PTW-ArcFault study similar to the PPE table?
- What is the "Arc Flash Special Instantaneous Protection" field for the Bus component on the Equipment & Arc Flash subview?
- Why can't I change the breaker opening time in the arc flash spreadsheet?
- How do I make use of custom labels?
- How do I change the working distance in my Arc Flash spreadsheet?
- How do I exclude bus nodes in my Arc Flash hazard analysis report?
- How do I display Arc Flash results for Protective Device Line and Load Side on the datablock?
- How do I make the PPE table in Arc Flash project specific?
- Equipment labeling clarification per NEC 2008
Category: CAPTOR and Library
- How do I modify the CAPTOR library?
- How do I transfer devices between Bus libraries?
- How do I transfer devices between Cable libraries?
- How do I transfer devices between Captor libraries?
- How do I modify TCC curves that intersect other curves in CAPTOR?
- How do I transfer devices between Transformer libraries?
- How do I transfer devices between Transmission Line libraries?
- How do I make a project point to a different library?
- How do I make my existing circular mils data available in a new library?
- How do I recover when Power*Tools crashes from a moved or deleted library?
- Merging Protective Device Libraries
- How do I display the TMS curves on my TCC drawing?
- Showing Fault Current in the TCC
- How do I set the Form Grid color for my TCC drawings?
- How do I quickly find component in any one-line or TCC?
- How do I create/model a retrofitted breaker in Captor?
- How to use Selective Coordination in PTW
- Changing TCC Fonts and Datablock settings
Category: Short Circuit
- I've run a short circuit study (balanced) but I have protective devices in my TCC that still have Isc Amps of 200,000A. Why don't they pickup the calculated bus fault current?
- Why is the calculated SLG fault higher than the calculated 3phase fault?
- The generator manufacturer says my generator will only put out so much SLG fault current (8.3kA), but PTW calculates a much higher SLG current, why?
- What is the purpose of the Equipment Evaluation Study module?
Category: Hardware/Software Keys
- How do I make my PC see the Glenco Hardware key?
- What do the different color USB keys indicate?
- I'm trying to run PTW and I receive the following error code. My software protection is the USB key.
- How do I make my PC see the Memohasp Hardware key?
- NetHasp Status Codes Table
- When I try to start PTW, the network hardware lock indicates that all licenses are currently being used and I cannot get into the program. When I check, no one else is currently using PTW.
- How do I resolve the error message: "Network Driver Does Not Appear to be serving this directory"?
Category: Load Flow
- How is the induction motor startup current multiplication factor calculated in a load flow study?
- If I'm running a LF study (motor impact starting) and my sources are all generators (defined as SB), what source impedance is the LF study options dialog referring to?
- How do I resolve a diverging Solution in the load flow study?
- How do I model a reduced voltage starter when performing an Impact Motor Starting study using the Load Flow?
- Initial Voltage for Utility or Swing Bus Generator for Load Flow Study
- Initial Voltage for Utility or Swing Bus Generator in Short Circuit Study
Category: General Software
- How do I create a backup copy of my PTW32 project files?
- How do I fix a PTW software crash when I attempt to export a Crystal Report file?
- How do I access my custom symbols in PTW?
- How do I add new symbols to PTW?
- How do I create a pdf file?
- How do I disable the display of energized state components and change the color of non-energized components?
- How do I fix a CR Linking Problem?
- How do I fix Crystal Report data errors?
- How do I make a project point to a different library?
- How do I make global changes of input data and attributes?
- How do I recover when Power*Tools crashes from a moved or deleted library?
- How do I resolve an Isolated Branch error message?
- How do I recover a project that's been corrupted somehow?
- What does the following error code mean?
- What is the best way to convert older version projects to the latest version if the projects are stored on a network drive?
- How can we "undo" something on the one-line?
- Problems converting projects between different versions of the software
- PTW Fonts and Installation
- Updating video card drivers and Power*Tools for Windows software
Category: Import/Export
- How do I fix a PTW software crash when I attempt to export a Crystal Report file?
- How do I import the Captor DOS project into PTW?
- How do I import the Dapper DOS project into PTW?
Category: Modeling
- How do I model a series reactor?
- How do I access my custom symbols in PTW?
- How do I add new symbols to PTW?
- How do I model an Induction Generator on PTW?
- How do I model a reduced voltage starter when performing an Impact Motor Starting study using the Load Flow?
- If I've entered a group of motors at various buses in my system but I only want 60% of them running at a time, how do I enter that?
Category: Reports
- How do I generate a report that will list all of my components?
- How do I fix a CR Linking Problem?
- How do I fix Crystal Report data errors?
Category: Calculations
- How is the induction motor startup current multiplication factor calculated?
- How are the Connected Loads calculated for a group of loads?
- Per Unit Impedance Calculation for Utility
- Why is the calculated SLG fault higher than the calculated 3phase fault?
- How do I calculate voltage drop across cable?
- How do I calculate voltage drop across transformer?
- The generator manufacturer says my generator will only put out so much SLG fault current (8.3kA), but PTW calculates a much higher SLG current, why?
- Why is the calculated zero sequence impedance a negative value?
Category: Demand Load